![]() However, if you have any issues, we will email you the download link as soon as we can. e-Junkie is a reliable document delivery system and it is unlikely this will occur. I did not receive a download link after paying However, we would love some feedback from you so we can improve our product should you believe it could be better. If you are not 100% satisfied with your purchase, we will refund your money 100%. Will it be easy to dispute or cancel my transaction? Please note, we aim to respond to your requests within the shortest possible time. Depending on your country timezone, we will respond as soon as we can. However, there may be a delay in our response. Will anyone respond if I have problems after buying? Similarly, what you see above is the only and final fee. There are no monthly fee or hidden charges. You have the right to use the templates within our terms of agreement of purchase. Will unexpected fine print charges be added to my order without my knowledge? In addition, if you have any problems we can assist. ![]() It is simple to make changes and then update the Table of Contents field so your Table of Contents is also updated. A lot of the templates also have an automated Table of Contents. You can easily add or remove content and customize the templates to suit your needs. They are easy to download and easy to use. The majority of the templates are Microsoft Word or Microsoft Excel files. Can I make changes to the templates and add my own information? Further to this, Paypal guarantees your transaction so you can shop with full confidence. We promise to deliver to you and stand by this promise with a 90 day 100% full refund policy. Our business is located in Australia.ĪEST – Australian Eastern Standard Time. Please note, the time zone of your country may effect our response time, however we will respond as soon as we can. Should you not receive the download link, please contact us immediately and we will get back to you as soon as we can. However, please remember to also check your ‘Junk Email’ as if you have not received your link immediately as the email could be in your ‘Junk Email Inbox’. ![]() As soon as you have paid for your purchase, you will immediately receive a download link via email. Paypal, Stripe and e-Junkie provide a 100% secure system to perform transactions. We use MailerLite for our electronic newsletter to keep in touch with our customers. In other words, your email address will not be sold or spammed. Your information will not be used whatsoever without your permission. How to Purchase and Download How will my information be used? ZIP file and you need to unzip the file to use them. As soon as you purchase, it will immediately be emailed to you. I tried to download the file but there is nothing there Or you can use your credit card through. Yes, you can use a credit card to purchase our products. You can pay with Paypal or use your credit card. No, you do not need a Paypal account to purchase our products. Just purchase, download and get on with the task of creating your documents quickly, easily and with no fuss. This is not complicated software requiring an ongoing subscription or annual fee. Is this complicated Software or Subscriptions? The first page is the Title Page and is easy to customize to suit your business. This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers. It is a tool to communicate your processes to customers. Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. You must build your customer’s trust and also have a set of procedures in place to deal with a variety of potential problems should they occur.Ĭall Center Customer Service Escalation Process Template Type 1 Every customer support service must be backed up by a competent escalation process. When they do, are you prepared?Ī Call Center Escalation Process allows you to manage issues and ensure you are making every effort to retain customers even when things have not gone their way.Įxcellent customer service is crucial for any business. Things will always go wrong and mistakes will happen. It is crucial that it is operating efficiently, is effective and actually building your reputation – not damaging it. Is Your Call Center Building Your Organization’s Reputation or Damaging it?Īlong with your website, your call center is the public face of your business.
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